Shipping & Delivery Policy

Orders are fulfilled and shipped within 2-3 business days, regardless of the shipping option selected at checkout. We process your requests as they are received, excluding weekends and holidays.  Please allow up to 2-3 business days for orders to process.  Once the order is fulfilled a confirmation e-mail will be sent with notification of its status.  Shipping times can vary and depend on where the item was shipped to, state, province, or country you reside.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 2-3 business days. We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays. 

Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. Our best recommendation is to input a shipping address where you know or someone else will be available to accept the package (a work address or a friend's address). 

DELAYED DELIVERY

Once Stick2Hope delivers your order to the United States Postal Service, we have no control as to when the item is delivered.  Delayed deliveries can happen for either First class or Priority mailed items.    An order can be delayed for multiple reasons, natural or man-made, and Stick2Hope has no control over this type of situation.  We process all orders as described below.

TRACKING YOUR ORDER

You will receive a confirmation e-mail once your order has been processed and fulfilled.  The email will contain tracking information or you can check the status of your order on our site.  If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us.  Please allow 1 - 2 business days for updated tracking information.

SALES TAX

International customers (outside of the United States) are responsible for paying any applicable inbound duties, taxes, and any other fees that your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Stick2Hope.com, and thus cannot be refunded. 

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that the purchaser enters the shipping address correctly.

CHANGE OF ORDER

We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at Contact@Stick2Hope.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

DELIVERED BUT NOT DELIVERED

If the tracking information confirms that the item has been delivered to your ordered address but you have not received your order, please contact USPS in order to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. 

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound. 

For further assistance in locating your package from the USPS, please refer to the following link: 

https://www.usps.com/help/missing-mail.htm

USA STATE SALES TAXES

Please note that Stick2Hope.com charges state sales taxes on orders in Pennsylvania at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and Stick2hope.com in no way benefits from this and directly pays this amount collected to the state.

Based on 1262 reviews
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4%
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Stick2Hope
Jan Y.
fabulous product

Prior to discovering Stick 2 Hope bandages, my infusion set on my upper thigh would constantly pull out. I'm so happy to have discovered this wonderful new product which I'd never be without!

I'm glad to hear they worked out for you. Thank you for the review.

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Stick2Hope
Megan
Overlay

I love all of the designs and patterns.

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Stick2Hope
Michelle
Game changer

My husband was about to give up on his Dexcom . The rash and itch was getting too much for him to continue to use. This has made a world of difference he can now where the dexcom with no issues.

Lots of variety!

Love my Stick2Hope products. I even shared the company with a friend at my recent high school reunion. When people see my patch it gives me an extra opportunity to share.

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Stick2Hope
Traci L.
Awesome fun overlays.

I am a type 1 (on a pump and cgm) & have allergies. These overlays allow it to be a little whimsical to have to wear my equipment. No allergy rash and a little expression.

Great options, cool designs, work well!

Lots of awesome designs for all the holidays, seasons and mood. These stickers work well to give a fun cover to the dexcom devices and help keep them on great.
Thank you!~

Love these things!

I accidentally wrote a review for omnipod thinking it was for stick2hope,lol. I’ve been very happy with these overlays! I have to say I may be a tad allergic because they itch a bit, but not enough to cause a rash yet. So I’m good.

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Stick2Hope
Anne B.
Happy so far

I have only had a few issues as a newbie, however, I have been impressed so far with support. (Except for repeated advice tried multiple times without a change when dealing with a faulty transmitter reading. I have had to change out pods frequently which makes me short for the remainder of my script. But they’ve been good about replacing them . I just wish they used a different shipping method.

Thank you for the review and the wonderful pictures.

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Stick2Hope
Barbara L.
I love the varied choices!

Without your product, I wouldn't be able to use the FreeStyle Libre 3 (or 1 or 2) because I have a severe allergic reaction to the adhesive. The best part is that I can be creative with my choices depending on the season and depending on my mood. Such fun!

Thank you for the wonderful review and photo.

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Stick2Hope
Angela A.
Okay

I really do like these covers. My only issue is they aren’t sweat proof. Put one on Friday night, went about my day Saturday and the top sticker began to peel off once I started sweating. I had to use some flex wrap to hold it in place. You can see in the picture where it is loose.

Hi Angela,

I’m sorry to hear your experience was not what you expected and thank you for reaching out.

The skin is a very complex organism, and every person will react differently to the adhesive. We work diligently to hopefully one day find that one adhesive that works for every skin type.
Here are some tips and suggestions that may help if you choose to make another attempt.

• As much as we like to use alcohol to clean and sanitize the area it’s not always the best when it comes to applied adhesives.
• Some body washes can leave behind a skin conditioner (i.e. lotions) Try to avoid body lotions and creams after showering.
• Make sure the surface area is dry before applying, at least 30 minutes.
• Apply a Skin-Tac or IV prep to the entire area for additional adhesion.
• The outer tabs on the patch should be the last paper backing to remove as you want to eliminate touching the adhesive as much as possible. If you need assistance, please watch this video demonstrating how to apply the patch. https://stick2hope.com/crackandpeel
• Try to place the patch at a location that does not see a lot of rubbing from other body parts or clothing.
• Trim hair with a dry razor if needed
• A change in diet, Medication, or Menstrual cycles can cause issues.
• Laundry detergent, perfume, or lotions.

Thank you for trying our product and we hope these tips help with your next application.

Stay Healthy,
-Mike

Love these , they don’t hurt

Their perfect , stay put and easy to take off

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Stick2Hope
Mike M.
Saved me from bad skin rash

Needed to start using these underlays to protect me after Dexcom changed their adhesive, they work great for me.

Libra 2

I bought the wrong one but it still works for me.
I have the libra 2 this is for the libra 3

I'm glad to hear you improvised and it's working out for you. Thank you for the review and the picture.

Love them. They stick great even after 10 days of bathing. Love the designs.

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Stick2Hope
Heather H.
These are great!

I can't believe how well they stay in place. I will continue to order! Can't wait to see Christmas designs!

Thank you for the review and the great picture.

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Stick2Hope
Missy N.
Nice graphics

I'm used to putting on the stickers without the hole. This was a big difference, it takes a bit of practice. Color was bright and fabric was soft. It was great to try it out before I bought a bunch.

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Stick2Hope
L.m.M.

Love all your products

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Stick2Hope
back t.s.B.
Awesome fun

I love the designs and the fact that we can make the cgm look so much "cooler" to wear. We are noticing that after a week, the sticker starts to peel. Not sure what is happening as I have used the product many times in the past and haven't had this problem.

Great picture, thank you for the review.

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Stick2Hope
Barbara V.
Peace of mind

These patches are a lifesaver! They help out especially when I’m sweating and moving taking care of patients! I love the various patterns and holiday ones! I’m looking forward to Halloween 🎃

Underlays

I use the underlays without blisters, redness or itching

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Stick2Hope
Amanda
So fun

These are so fun! Being diabetic and covered in adhesive, at least you can be cute at the same time! I love that there are matching designs for the sensor and infusion sites!

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Stick2Hope
Lisa T.

Great product works great. Love my decision to buy.❤️

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Stick2Hope
Lisa T.

Love the way it sticks to my skin. When I first tried putting it on I had a problem trying to get the paper off the back. I just recently ordered a couple for my CGM and My Infusion sets. Love them especially now I don't have to put paper tape anywhere. Will order again and again.❤️❤️ Thank you

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Stick2Hope
Julie S.
Perfect Product

This was exactly what I needed! The freestyle Libre 2 was giving me a rash from the adhesive. These work GREAT at keeping that adhesive away from my skin, so no rashes! It has the perfect about of adhesive itself, and that doesn't give me a rash. Customer service is great as well!

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Stick2Hope
Michelle

I love this company for having stylish designs for under patches. Please keep up the great work!!!!

Thank you for the review and the wonderful words.