Dexcom G6 / Underlay patches are cut to the size of 8.9 x 6.7 cm (3.5 x 2.6 in.)
FreeStyle Libre 1 & 2 are cut at 6.3 cm (2.5 in.)
Guardian is cut to the size of 8.9 x 6.9 cm (3.54 x 2.75 in.)
FreeStyle Libre 3 is cut at 5.3 cm (2.1 in.)
HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim by contacting the Stick2hope team with details of your order. We will file the claim on your behave in order to resolve this as quickly as possible. A typical claim can take between 24-48 hours to resolve.
WHAT IF MY ORDER WAS LOST OR STOLEN AND I CHOSE TO OPT OUT OF THE SHIPPING PROTECTION?
If the shipping protection is removed from the order we cannot guarantee a replacement order will be re-sent. We will always file a claim with the shipping company, if they approve the claim it will be resent. Stick2hope will always have the final say in any lost or stolen package.
The skin is a very complex organism, and every person will react differently to the adhesive. We are working diligently to hopefully one day find that one adhesive that works for every skin type.
Here are some suggestions that may help if you choose to make another attempt.
- As much as we like to use alcohol to clean and sanitize the area it’s not always the best when it comes to applied adhesives.
- Some body washes can leave behind a skin conditioner (i.e. lotions) Try to avoid body lotions and creams after showering.
- Make sure the surface area is dry before applying, at least 30 minutes.
- Apply a Skin-Tac or IV prep to the entire area for additional adhesion.
- The outer tabs on the patch should be the last paper backing to remove as you want to eliminate touching the adhesive as much as possible. If you need assistance, please watch this video demonstrating how to apply the patch. https://stick2hope.com/crackandpeel
- Try to place the patch at a location that does not see a lot of rubbing from other body parts or clothing
- Last, our product is not for everyone and just won’t adhere to every skin type.
The color differences you are seeing are due to how the computer monitor, mobile device, and printer renders color. The printer reproduces color using the CYMK mode and all your displays use the RGB mode. The RGB mode can reproduce many more colors than the printer.