What can I use to remove the remaining adhesive from skin?
There are many ways to remove the adhesive but we personally like baby oil as it leaves behind a pleasant smelling aroma. We have also heard regular deodorant works well.
What is the turnaround time for an order?
Orders are processed within 2-3 business days.  There will be a time when we shut down to allow time off for all employees and spend some quality time with family. 
Can I customize my own overlay?
Absolutely.  If you email us a picture in a JPEG format, we will do our best to create that experience on one of our overlay tapes.
What are the dimensions of the patches?
Our patches are custom-cut to fit the device just right.   

Dexcom G6 / Underlay patches are cut to the size of 8.9 x 6.7 cm (3.5 x 2.6 in.)
FreeStyle Libre 1 & 2 are cut at 6.3 cm (2.5 in.)
Guardian is cut to the size of 8.9 x 6.9 cm (3.54 x 2.75 in.)
FreeStyle Libre 3 is cut at 5.3 cm (2.1 in.)
How are they shipped?
All overlay patches are shipped by USPS mail. Orders are shipped in a teal envelope unless the order is over eight items, in this case, we ship in a larger manila padded envelope or box.  
Do you accept HSA/FSA payment cards?
Yes! You can use HSA/FSA cards on our website for payment.  We can not guarantee every card will be accepted as each card has its own rules and regulations.  Card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.  If you are having issues, please contact your cardholder to discuss why.
Where are the overlay patches made?
Our overlay patches are made in the US outside of Philadelphia.
I'm extremely sensitive to some adhesives, do you offer samples?
The tape adhesive is made from Acrylate and some skin types are more sensitive than others.  If you are unsure if you would respond negatively to the product please ask for a sample to try before you make a purchase.
Do you give back to any organization?
Yes!  Portions of your purchase go to supporting JDRF
How do I apply the underlay patch?
Applying the underlay patch is quite simple.  Just peel half of the backing paper to expose the adhesive and apply it to the skin.  Then peel the other half and smooth out.  The sensor can then be applied on top of the patch.  Cutting a hole in the patch is not required prior to application.  Here is an animated video for some assistance.
What is Navidium Shipping Protection?
Navidium is a shipping insurance company that offers complete protection for Stick2hope shipments and orders. Shipping Protection offers you "peace of mind" package protection for any unforeseen issue at an affordable price.    

HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a claim by contacting the Stick2hope team with details of your order.  We will file the claim on your behave in order to resolve this as quickly as possible.  A typical claim can take between 24-48 hours to resolve.

WHAT IF MY ORDER WAS LOST OR STOLEN AND I CHOSE TO OPT OUT OF THE SHIPPING PROTECTION?
If the shipping protection is removed from the order we cannot guarantee a replacement order will be re-sent.  We will always file a claim with the shipping company, if they approve the claim it will be resent.  Stick2hope will always have the final say in any lost or stolen package.
My patch does not stick.

The skin is a very complex organism, and every person will react differently to the adhesive.  We are working diligently to hopefully one day find that one adhesive that works for every skin type. 

Here are some suggestions that may help if you choose to make another attempt.

  • As much as we like to use alcohol to clean and sanitize the area it’s not always the best when it comes to applied adhesives. 
  • Some body washes can leave behind a skin conditioner (i.e. lotions) Try to avoid body lotions and creams after showering.
  • Make sure the surface area is dry before applying, at least 30 minutes.
  • Apply a Skin-Tac or IV prep to the entire area for additional adhesion.
  • The outer tabs on the patch should be the last paper backing to remove as you want to eliminate touching the adhesive as much as possible.  If you need assistance, please watch this video demonstrating how to apply the patch.  https://stick2hope.com/crackandpeel
  • Try to place the patch at a location that does not see a lot of rubbing from other body parts or clothing
  • Last, our product is not for everyone and just won’t adhere to every skin type. 
The patch color is not as vivid or bright.

The color differences you are seeing are due to how the computer monitor, mobile device, and printer renders color.  The printer reproduces color using the CYMK mode and all your displays use the RGB mode.  The RGB mode can reproduce many more colors than the printer. 

How do I remove the overlay tape?
There is a saying in the medical field "Low and Slow".  Pull the tape parallel to the skin while holding the skin down.  Never remove the tape in one quick motion as this will cause trauma and damage to the skin.

Do the overlay patches contain Latex?
No!  Our material is latex free.
Can you produce overlay tape for other devices?
Absolutely!  We designed Stick2Hope so others could enjoy and explore their creativity. Diabetes is only one of life’s challenges and we would be honored to work with you to make your challenges less stressful.
Portions of the tape released from my skin during heavy perspiration what should i do.
This does not happen often but at times the tape may release when there is an extensive amount of sweat and or rubbing of clothing.  The idea is not to remove the tape but once you shower the adhesive will re-adhere to the skin and continue supporting the device. It seems odd but the tape does not perform like a band-aid, it's resilient.
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